MetaSource
  • 12-Feb-2018 to 13-Apr-2018 (MST)
  • Contact Center - Draper
  • Draper, UT, USA
  • 12.00
  • Hourly
  • Full Time

Medical/Dental/Vision, Vacation & Personal time off, 401(k), Great corporate culture.


 Escalation Customer Service Representative 

MetaSource is seeking a driven and professional Customer Representative to join our magazine service team.

What does the Escalation Customer Service Representative Do? 

The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Responsibilities:

  • Answers phones and responds to customer requests
  • Provides customer with product and service information
  • Identifies, researches and resolves customer issues using computer systems
  • Keeps up on training and changes within client protocols
  • Provides timely and accurate information to customers' questions and requests
  • Resolves customer concerns quickly and efficiently through their knowledge of the product or program
  • Partners with the customer service team to meet goals and exceed expectations
  • Communicates with co-workers, management, clients and others in a courteous and professional manner
  • Complies with and adheres to MetaSource policies and procedures
  • All communications with customers are via phone, email and letter

Qualifications?

  • High school diploma or G.E.D
  • Word, Excel general knowledge and use
  • Ability to multitask
  • Quickly read and identify customer's root concern
  • At least 18 years of age, or older
  • 6 months of customer service experience (preferred, not mandatory)
  • Effective communication skills
  • Ability to type 50+ words per minute

What we offer?

  • Competitive Pay (opportunities for quarterly raises and bonuses)
  • Open availability between 6:00 am and 10:00 pm                                      
  • Ongoing Training 
  • Casual Dress
  • Career growth opportunities
  • Great Benefits:
    • Medical, Dental, Vision, 401K
    • Company paid; Basic Life Insurance and Short-Term Disability
    • Generous Paid Time Off                 

Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We are committed to fostering growth and learning in the workplace and to recognizing individuals and their contributions. Our shared vision provides an environment that cultivates integrity and respect. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team! 

To apply for a job go to: http://metasource.applicantpro.com/jobs/

For details on Metasource, like our history and company culture; check out our website at: www.metasource.com. You may also go to our Facebook page and be sure to LIKE us!

Employment is contingent upon completing and passing a background check and drug test. Metasource is an equal opportunity employer.

MetaSource
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