MetaSource
  • 11-Aug-2017 to 10-Oct-2017 (MST)
  • Contact Center - Draper
  • Bristol, PA, USA
  • 12.50
  • Hourly
  • Full Time

Contact Center Representative - Bilingual

MetaSource is seeking a driven and customer-friendly Bilingual Contact Center Representative to join our team of Contact Center Representatives in our Bristol, PA office.

What does a Bilingual Contact Center Representative do? 

The Bilingual Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department

Responsibilities:

  • Manages incoming and outgoing phone calls, emails, and faxes
  • Provides timely and accurate information to customers' questions and requests
  • Resolves customer concerns quickly and efficiently using  knowledge of the product or program
  • Documents customer accounts appropriately and accurately
  • Communicates with co-workers, management, clients and others in a courteous and professional manner

Qualifications:

  • High school diploma or GED
  • Must be able to speak fluently in English and Spanish
  • Previous customer service experience a plus, but not required
  • Ability to communicate effectively with customers and team members through verbal and written communication
  • Experience with Microsoft Office software
  • Minimum typing speed of 30 WPM

What we offer

  • Flexible Schedules
  • Great working environment
  • Ongoing Training
  • Casual Dress
  • Advancement and Growth Opportunities
  • Benefits after 60 days
    • Full Health, Vision, Dental Benefits
    • 401K
    • Generous Paid Time Off
    • Paid Holidays
    • Short and long-term disability insurance available

Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We are committed to fostering growth and learning in the workplace and to recognizing individuals and their contributions. Our shared vision provides an environment that cultivates integrity and respect. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team! 

To apply for a job go to: http://metasource.applicantpro.com/jobs/

For more information check out our website at: www.metasource.com, or go to our Facebook page and be sure to LIKE us!

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