• 09-Aug-2017 to 08-Oct-2017 (MST)
  • IT
  • Bristol, PA, USA
  • Salary
  • Full Time

Technical Support Engineer

MetaSource is seeking a driven and customer-friendly Technical Support Engineer to join its Technical Services team in our Bristol, PA office.  

What does a Technical Support Engineer do?

The Technical Support Engineer is responsible for helping customers ensure continuity with computer system services by providing technical expertise and resolving technical problems.


  • Responsible for troubleshooting and solving software issues with our customers and resellers
  • Creates and executes test scripts
  • Evaluates image and data quality
  • Assumes ownership of all customer and reseller calls assigned while exhibiting a deep and enduring commitment to excellence
  • Logs and tracks customer call information and troubleshooting activity
  • Communicates with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Assures continuity of computer systems for customers
  • Be "on-call" for all periods as assigned by manager of tech services
  • Assists in implementing and installing new software for clients as needed
  • Analyzes customer logs to spot common trends and underlying problems
  • Stays abreast of the latest development in technology


  • Two-year college degree in computer science or information technology, and one to two years of experience in a technical support/help desk environment
  • Extensive experience with Microsoft Office software with an emphasis on Excel, Word, Outlook, Exchange Server, PowerPoint and Access
  • Previous experience working with EMC applications such as Captiva, EMC AX, EMC AX Workflow, and InfoArchive is a plus

What we offer

  • Flexible Schedules
  • Great working environment
  • Ongoing Training
  • Casual Dress
  • Advancement and Growth Opportunities
  • Benefits after 60 days
    • Full Health, Vision, Dental Benefits
    • 401K
    • Generous Paid Time Off
    • Paid Holidays
    • Short and long-term disability insurance available

Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We are committed to fostering growth and learning in the workplace and to recognizing individuals and their contributions. Our shared vision provides an environment that cultivates integrity and respect. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team! 

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