• 08-Aug-2017 to 07-Oct-2017 (MST)
  • Mortgage Services - Draper
  • Salt Lake City, UT, USA
  • Salary
  • Full Time

Manager, Shared Services

MetaSource is seeking a dynamic detail oriented employee to join its Mortgage team in our Draper, Utah office.

What does a Manager, Shared Services do?

The Manager of Shared Services is responsible for the overall performance and quality levels achieved by several, geographically dispersed teams whose services support the full customer base of the Mortgage Services division.


  • Ensure that team goals/performance for each shared services group will be met
  • Manage workflow within and between teams and reassigns work as needed
  • Oversee internal development of the Shared Services team including coaching and training
  • Respond to escalated situations in a timely manner while giving constructive feedback
  • Assist in building various custom reports for both clients and internal teams
  • Maintain relationships with clients and internal partners
  • Ensure quality, and performance expectations are communicated and achieved from all leads and employees
  • Assist with the onboarding, integration, and training of new hires
  • Represent the firm with clients, investors and business partners


  • Bachelor's degree or equivalent combination of education and experience
  • 5+ years in a mortgage realted position
  • Knowledge of FHA, VA, USDA, FNMA, and FHLMC agency guidelines
  • Current experience in TRID compliance preferred
  • Experience using loan underwriting/organization systems
  • Demonstrated ability to effectively lead and manage a team
  • Demonstrated advanced-level knowledge of the mortgage industry and operations with the ability to stay current with industry trends and changes
  • Intermediate to advanced skills with Microsoft Office, including Word, Excel, and Outlook
  • Ability to identify complex problems and use analytics to assist in making decisions

What we offer

  • Great working environment
  • Ongoing Training
  • Casual Dress
  • Advancement and Growth Opportunities
  • Benefits after 60 days
    • Full Health, Vision, Dental Benefits
    • 401K
    • Paid Holidays
    • Short and long-term disability insurance available

Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We are committed to fostering growth and learning in the workplace and to recognizing individuals and their contributions. Our shared vision provides an environment that cultivates integrity and respect. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team! 

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