• 28-Jul-2017 to 26-Sep-2017 (MST)
  • Client Services Group
  • Bristol, PA, USA
  • Salary
  • Full Time

Client Services Manager

MetaSource is currently seeking an intelligent, self-driven, and motivated team member to join our team of Client Services Managers in our Bristol, PA office.

What does a Client Services Manager do?

The Client Services Manager is responsible for tactical components of business process outsourcing (BPO) and for managing client relationships.  Acts as a collaborative partner and primary business contact in coordinating client interactions with MetaSource's internal teams.


  • Provide thought leadership and communicates the client's goals, interests, and objectives
  • Ensures Client SLA's are met every day through the use of daily checklists and available reports
  • Manages contracts, change requests, and contract renewals for both new and existing clients
  • Responsible for efficient client communications, conflict resolution, and compliance on client deliverables
  • Completes and verifies invoices and is responsible for payment collection
  • Ensures that all processes and procedures meet quality standards and client expectations are achieved
  • Appropriately escalates key issues and information to the Director
  • Ensures that revenue is properly assigned and forecasted and that projects are profitable
  • Maintains and expands project knowledge base and identifies potential issues and/or opportunities
  • Properly engages development team in pursuit of opportunities for account growth and new business


  • Handles stressful situations and deadline pressures well
  • Demonstrates a high level of initiative and works well in a team environment
  • Bachelor's degree or equivalent combination of education and experience
  • 4 years of account/project management experience
  • 2 years of mortgage service experience 
  • Proven account management skills required to create, maintain, build and enhance customer relationships
  • Extensive experience with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook
  • Technical competence is required (able to learn and understand various software, hardware, networks, etc.)

What we offer

  • Flexible Schedules
  • Great working environment
  • Ongoing Training
  • Casual Dress
  • Advancement and Growth Opportunities
  • Benefits after 60 days
    • Full Health, Vision, Dental Benefits
    • 401K
    • Generous Paid Time Off
    • Paid Holidays
    • Short and long-term disability insurance available

Our Culture

At MetaSource, we believe in practicing a culture of best-in-class performance, employee involvement, and continual improvement. We are committed to fostering growth and learning in the workplace and to recognizing individuals and their contributions. Our shared vision provides an environment that cultivates integrity and respect. We believe our team members are our number one assets and are dedicated to their care and growth. Come join the MetaSource team! 

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